Tag Archives: Chronic Illness

How to become an Empowered Patient using Social Media

MAW PPP Dec 21 2012

I have the honor of speaking next Wednesday, June 19, 2013, at “State of Now” (#140You) taking place at the 92nd Street Y in Manhattan. I am currently scheduled to speak at: 3:25 PM about: “How to become an Empowered Patient (like Angelina Jolie!!!) using Social Media.”  I have spoken about this “process” many times but Ms. Jolie’s recent remarkable example of becoming a Brave and Empowered Patient has me excited to share what I know with others so they can handle their medical affairs with the same efficacy and class as demonstrated TO THE WORLD by Ms. Jolie.

Since “they” say to “write about what you know,” I always use my Crohn’s Disease to help convey what is required in the journey to becoming an Empowered Patient.   It’s as if I was 20 years old again, just left the hospital with a diagnosis of Crohn’s Disease and then all of a sudden was placed on stage to publicly ponder what to do to become educated and prepared to do battle with a formidable adversary which would affect me the rest of my life in ways I could have never imagined.

While my personal stories liven up this PowerPoint Presentation I compiled from the hospital to the stage :) , I hope it helps you understand both the journey and the discipline of becoming an Empowered Patient.

 

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Invisible Effects of Crohn’s Disease & IBD

MAW PPP Dec 21 2012

May 22, 2013 – Please pardon the recent inconsistent entries but I have been battling a rare and unpredictable lung condition related to my Crohn’s Disease which currently limits my ability to function on “all 8s.”  In the future, I plan to invite some Guest Bloggers to share their perspectives on Managing Chronic Illness.  I am hoping things will return back to normal during the summer sometime.  Thanks for your patience.

What are “Invisible Effects” of Crohn’s & IBD?

Due to the proliferation of health care social media and the relentless efforts of various Patient Advocates, Patients and well-intending organizations like the Crohn’s & Colitis Foundation (i.e., the “CCFA”), people are now generally familiar with the physical effects of Crohn’s Disease and the associated challenges it places on its patients.  To be clear, though, some use the terms “IBD,” or Inflammatory Bowel Disease, and Crohn’s Disease interchangeably, when technically IBD is a “catch-all” term for digestive diseases which have an inflammatory component.  More accurately, Crohn’s Disease and Ulcerative Colitis primarily make up IBD but there are other IBD conditions.  That said, people without Crohn’s Disease or IBD never learn of the “Invisible Effects” these often pervasive diseases cause the patient to bear.  These Invisible Effects are not shared with family and friends because, for the most part, they are not “medical” and thus require the patient’s attention to “lifestyle issues” in an attempt to live life as normally as possible.  And let’s face it, who wants to hear about why a person or patient must have their Credit Cards on automatic bank account payment due to the unpredictability of emergency hospitalizations and disabling medical conditions?

 Why these “Invisible Effects” of Crohn’s and IBD are known by few

There is an almost intuitive and inherent fear amongst many Crohn’s Disease patients that friends and family would be “pushed away” if they understood what their day-to-day managing of these Invisible Effects actually entailed, almost as if the cumulative amount of the effects of Crohn’s Disease could reach a friendship or relationship “tipping point.”  After all, people by their nature want to be supportive but the conversation would always be one-sided if the loved one starts by asking the Crohn’s patient, “How are you doing?”  A Crohn’s or IBD patient couldn’t possibly accurately answer that question without touching upon these “Invisible Effects.”  The conversational standard for answering that question admittedly is superficial as the question has morphed more into a greeting than a genuine probe into a person’s well-being but therein lies the unique heretofore “silent” problems faced by Crohn’s and IBD patients.  Accordingly, I thought it would be enlightening for people who care about those with Crohn’s or IBD to see things from the patient perspective and in the process expose these “Invisible Effects” of Crohn’s Disease for the purposes of better understanding the unique but silent challenges Crohn’s and IBD patients bravely face.  I have listed many of them below with highlighted Sub-paragraph headings and succinctly elaborated beneath them where appropriate.

 The Mainstream does not truly understand the cause or triggers of Crohn’s Disease placing enormous & unwarranted guilt, pressure and emotional stress on patients and this lack of knowledge can cause devastating “Crohn’s Disease diagnosis journeys”. 

The poor education of the mainstream about the cause and treatment of Crohn’s and IBD forces patients to respond to questions or accusations related to changing a diet to “cure” Crohn’s and, worse, that they CAUSED IT with a poor diet or poor stress management skills.  Worse, some people, even some naive medical professionals, tell some Crohn’s patients prior to, and even after, diagnosis that the pain is “in your head” and not real.  Unfortunately, this “in your head” theory gets dispelled when the patient is rushed to the hospital emergency room for surgery to repair narrow bowels or twisted intestines.

For me, this happened in my early 20s and I could sense that the various doctors’ skepticism crept into the thinking of my family because, after all, nothing medical seemed to explain my extreme fatigue, abdominal pain, severe joint pain and inability to heal from common wisdom teeth dental surgery.  I even indulged my physicians’ recommendation to begin seeing a local psychologist because I wanted to find an answer to my medical problem and I knew I had to first exhaust every one of their ridiculous non-medical theories.  From my perspective, what was happening to me and my body was so palpable that I knew there had to be an underlying medical explanation.  But I knew I wouldn’t be taken seriously until I soothed the egos of the doctors treating me and eliminated each of their theories, one-by-one.

The first consensus amongst the “medical” physicians was for me to see a local psychologist to address my apparent need for attention by complaining about so many physical problems.  It’s hard for me some 30 years later to now convey how angry I was at the medical establishment for not “believing me” but I remember taking solace in my body being the best measurement of my medical condition and that it was only a matter of time for it to talk loud enough for the doctors to hear.  I lived this lie for several months after consulting with more and more doctors in and around New York City who also thought I was a hypochondriac since all superficial diagnostic tests were negative.

Mind you, my sessions with the local psychologist were a complete waste of time as he spent more time taking about my mother and father than he did on why I was feeling the way I did.  One day, however, I ate flavored popcorn at an office function of a job in New York City I had just started.  Shortly after my body started digesting the popcorn I experienced such severe pain that I ventured into the bathroom and locked the door.  To this day, I have no idea why I chose the bathroom for refuge but I imagine the stomach pain was so severe that I anticipated painful digestive repercussions.  The next thing I remember was waking up in an ambulance on my way to the local hospital.  The pain was so severe that it trumped the office embarrassment of getting so sick and needing help from people I barely knew and to this day I’m not sure if I ever went back to that office or thanked those kind people who looked out for my safety.  If for some odd reason I neglected to thank them, I hope they are reading this for that experience changed my life.

A few days later the attending gastroenterologist (GI) came into my room and showed me the results of some diagnostic tests which revealed I had something called “Crohn’s Disease.”  I had never heard of it so he handed me some informative brochures published by the CCFA.  As I read the brochures, each paragraph empowered me more and more as it described EXACTLY what I had been experiencing the past few months including the abdominal pain, extreme lethargy, joint pain and inability to heal properly from a common medical/dental procedure such as the extraction of all four (4) wisdom teeth.  As if on cue from a movie as I was contemplating my future with this new sidekick, a few minutes later the phone rang in my hospital room and it was the local psychologist I had been seeing.  He apparently obtained the phone number from my Mom when I failed to show up for two (2) consecutively weekly appointments (I was hospitalized for almost three [3] weeks).  He first appropriately inquired as to the status of my health and conveyed his well wishes for a speedy recovery but then he uttered the following words which changed my life: “Michael, do you see what you did to yourself now?

I hung up on the local psychologist, actually I slammed the phone down while the psychologist was still speaking, and in doing so acquired the beginning of the confidence I would need to cope with my Crohn’s Disease as it got more severe in my 30s and 40s (I obviously still had much to learn about the composure part).  My family’s confidence in my coping abilities followed soon thereafter.  They had temporarily “abandoned” my logic in “listening to my body” although they never gave up on “supporting me” except they chose to follow what the doctors were saying instead of my body’s reaction to the situation.  I couldn’t blame them as they couldn’t “feel” what I was feeling and they were heeding the advice of experienced medical professionals.   Besides, they never stopped loving me so what beef could I possibly have with them?  None.

This was my “Crohn’s diagnosis journey” and thankfully it was relatively short in time duration but it took me through some VERY depressed periods where I knew even my family and friends doubted me.  I was also acutely aware that if I was wrong in trusting my body I was likely going to be labeled a hypochondriac and attention-seeker for the rest of my life and risk never being taken seriously again.  Well, MANY Crohn’s patients experience much longer “diagnosis journeys” and their self-confidence is tested even more than mine was.  This “Crohn’s diagnosis journey” is a situation which still exists due to the mainstream’s poor understanding of Crohn’s and IBD.   For many people, particularly those who reside in rural areas where doctors see a minimal number of Crohn’s cases and thus are not as sharp in spotting it especially when it is a complex Crohn’s case seemingly masked as some other more obvious disease, obtaining a correct diagnosis of Crohn’s or IBD can be a tortuous, time-consuming, expensive and emotionally devastating process.

But you look so good?

Crohn’s itself has been described as an “Invisible Illness” because the patient’s superficial appearance can have nothing to do with his or her internal intestinal health.  I’ve tried to train friends and family that how I look often has nothing to do with how I feel but human nature being what it is; people tend to believe what they SEE and not what they HEAR.  I have lost friendships over this issue after I’ve socialized with them on a Friday night only to have to cancel on their child’s Bar-Mitzvah on a Sunday due to an unexpected disabling Crohn’s flare-up.   People sometimes don’t trust that which they can’t understand and if many doctors don’t truly understand Crohn’s, I’ve come to understand that this can happen even with friends and family.  That said, over time I have developed a circle of close friends who understand when I don’t or can’t attend something.   Strangely, this Invisible Effect of Crohn’s has weeded out superficial and narcissistic friends and has become somewhat like “x-ray vision” into providing me with perspective into the quality of people I encounter.  Still, this has affected some former very close friendships of mine simply because Crohn’s can be an “Invisible Illness” and sometimes I wish there was an objective way to communicate sincerity.  I maintain this same position with respect to an objective scale for levels of Pain such that a doctor could understand my Pain and treat me accordingly.

Lack of Consistency in Personal and Professional Lives.  

A main characteristic about Crohn’s Disease is that it is “consistently inconsistent” and that makes planning ANYTHING a risky proposition. In business, this can ruin relationships especially in an economy where patience is no longer an option.  In personal relationships, the need to cancel on cheerful events too many times could force the Crohn’s patient to the back of the address invite book until they finally are no longer called to participate in such events as the former friend simply assumes their “Yes” or “No” can’t be counted upon.  As mentioned above, however, as I matured Crohn’s Disease eventually gave me laser-like perspective about who was and wasn’t a true friend for frequently cancelling on attending birthday parties and weddings should not equal a friendship-ending foul.

Doctors always having a “crutch” when a seemingly unrelated medical problem isn’t easily diagnosed. 

Once a doctor knows you have Crohn’s Disease, it has been my experience that they can stop searching for answers to certain medical problems which are difficult to diagnose.  They blame Crohn’s Disease when with other patients they might probe further.  This is medically dangerous and disrespectful to a Crohn’s Disease patient.  After all, if a man in a wheelchair came in to see a doctor complaining of kidney stone-type pain, I would hope that doctor wouldn’t blame the immobility of being in a wheelchair.  In the case of a Crohn’s patient, a very common referral for any ailment is to a Rheumatologist due to the predominant Crohn’s characteristic being the patient’s autoimmune issues and compromised immune system.  Oftentimes, however, Crohn’s patients know their bodies better than new doctors do and if a patient thinks he or she has a kidney stone and has a history of such, I would hope the doctor would refer the patient to a urologist instead of a rheumatologist but a Crohn’s patient may have to advocate in a vigilant manner for that to happen.  In summary, the Crohn’s or IBD patient must also be his or her own Patient Advocate when seeing medical professionals about new ailments because too often is the case when they are referred to a rheumatologist due to their compromised immune system.

Getting treated by non-GI doctors and having to explain why you might need stronger or longer antibiotics due to your weak immune system. 

Some new doctors or physicians you are not familiar with don’t want to believe the unique medical effects of your Crohn’s Disease which you are all too familiar with having lived with the disease for many years.  So when you suggest a stronger antibiotic or longer course of antibiotic based on your prior experience, they often refuse to give Crohn’s its due deference.  This is like a doctor prescribing additional aerobic exercise to a patient who has a history of asthma and ignoring the patent’s input about his or her inability to do any more exercise as a result of its effects on his or her ability to breathe.  In the asthma case, doctors listen so why are the unique medical effects of Crohn’s Disease often overlooked by doctors?

Side Effects from Biologics.

Over the past few years, researchers have identified a common vulnerability in Crohn’s Disease patients which causes their immune system to attack THEMSELVES when they should be attacking the outside abnormality such as Allergies, the Flu, etc.  This created a form of potent drugs which, when successful, often puts Crohn’s Disease into Remission for relatively long periods of time. These drugs are Remicade, Humira, Cimzia and Tysabri.  While these drugs do help MANY patients, they also can cause serious and frequent side effects in patients such as Cancer, lethal Fungal Lung Infections and other serious to severe Respiratory Conditions.  Not everyone who takes these drugs is vulnerable to these side effects, but one can reasonably opine that it seems the FDA underestimated the severity and frequency of these side effects when they approved these drugs for usage in treating Crohn’s Disease.

As a result, the FDA has subsequently issued “Black Box Warnings” on these drugs, primarily on Humira and Cimzia, which require the manufacturers to CLEARLY list on the drug’s packaging that the drug has, and can, cause such lethal side effects. In full disclosure, I am a patient who is suffering from a severe lung infection which the Pathology Department at the Mayo Clinic has been unable to define and which in the past has required me to undergo chemotherapy to save my life.  I can’t “prove” this strange and possible lethal lung infection came from Humira or Cimzia (both of which I took for my Crohn’s) BUT when one of the world’s most prominent health institutions writes in a Pathology Report after a surgical lung biopsy that they can’t specifically identify the source or name of the obvious harmful lung problem, it is a logical leap to assume this had to be caused by the Biologics since nothing else in my life has changed.

The FDA felt the increasing need to convey the importance of these Black Box Warnings and took to YouTube in an attempt to reach the most Crohn’s patients since many were being passively influenced by the TV Commercials for the drug Humira which in the first 15 seconds of its TV commercial VISUALLY highlights the potential lifestyle changing effects of taking the drug but in the remaining 15 or 30 seconds uses a “mechanical” and monotonous VOICE-OVER technique to convey the legally required SIDE EFFECTS.  Accordingly, the Humira TV commercial is approximately 1/3 advertisement and 2/3 Legal Disclaimer.

But trying to take an objective perspective, I fear the incurability of Crohn’s Disease combined with the FACT that these Biologics do help MANY people created an environment whereby the FDA approved the drugs probably prematurely because they figured if it helps many people “get back their life” even at the expense of several others experiencing disabling side effects, it was a worthwhile trade-off.  However, the FDA’s subsequent increased vigilance in informing the public about the seriousness and frequency of these side effects seems to indicate that increased Patient Data and History is possibly making the FDA rethink their original position I’ve articulated above.  Contrarily, over recent years the FDA has been successfully lobbied by the manufacturers of Humira, namely Abbott Industries, to expand the application of Humira to Pediatric Crohn’s Disease (in Europe) and to Ulcerative Colitis in the US.  It is a convoluted situation which helps many Crohn’s patients and disables some or many others.

While Biologics seem to be the last line of defense for many Crohn’s patients, I pray it works for them.  However, there are other researchers pursuing different underlying pathologies which would result in drugs which might make Biologics extinct.  Only time will tell. Alternatively, it is also possible that the manufacturers of Biologics will “refine” their drugs to mitigate the aforementioned severity and frequency of their side effects.  The takeaway from this sub-paragraph is that even the lifestyle-saving or remission-inducing Crohn’s and IBD Biologic treatment drugs come at a controversial cost which is still not entirely understood.  That said, if I were a patient with no options but Humira, having exhausted all other treatment options, I would want to be enthusiastic and positive about the drug’s chances to help me.  But if this type of Crohn’s patient were being fair, he or she couldn’t honestly take such a position although they MUST.  I wish that weren’t the case but that is what Crohn’s and IBD patients must deal with and I think the public and mainstream is unaware of how brave these types of Crohn’s and IBD patients must be.

Automatized Credit Card payment schedule.

Years ago when I was in and out of hospitals with the same frequency and unpredictability as Lady Gaga’s wardrobe changes, I was always late on paying my credit cards and had to pay a $25.00 late fee after being late more than 2 or 3 times on paying any one credit card.  Having Credit was and is vital to my survival since I always need a credit card to host medical debt which surpasses my liquidity.  To preserve that Credit, I was forced to set up automatic payment mechanisms tied to a bank account.  This way all I had to do was make sure the bank account had a high enough balance at the end of the month.  This solved the credit card Late Fee problem but it limits my financial planning and liquidity.  Perhaps not a big deal to people with an overflow of money but just another thing a Crohn’s and IBD patient must attend to or risk losing the Credit he or she needs to pay for the expensive medical treatment he or she will undoubtedly require in the future.

Your Degree of Pain is always challenged and having a Pain Management Doctor can unfairly label you a drug addict or drug seeker.  

Since Crohn’s Disease has such a broad-spectrum “Severity Scale,” many medical professionals assume you are on the low end as there is no way to objectively determine how bad you are suffering and they want to protect themselves from patients with addiction problems looking to use their diagnosis of Crohn’s or IBD as a license to get narcotics every month.  Responsible pain management doctors also only want to dispense the least amount of narcotics as is necessary.  Additionally, narcotics and opioids, while helpful as painkillers, also take a serious toll on the digestive system as they slow the body’s natural process of “Peristalsis” which moves chewed items down the digestive track.  This interruption in the digestive track can complicate Crohn’s and IBD and for that reason Gastroenterologists (GIs) don’t like prescribing them.  But they are the most effective painkillers, especially when Crohn’s and IBD patients can’t take anti-inflammatory over-the-counter painkillers because they are even more abrasive on the digestive track, and without them patients with Severe Crohn’s pain would suffer in a way tantamount to cruel and unusual punishment.

Still, this reality often causes some Gastroenterologists to refuse to prescribe opioid painkillers and/or to even inform the Crohn’s patient that there exists a specialty of doctors who practice “Pain Management” responsibly. I have been outspoken on this issue because once I learned of the Pain Management specialty and found a trusted and respected Pain Management Doctor, I chose to become somewhat “dependent” on painkillers so that my Crohn’s wouldn’t keep me on the couch while my friends or family were busy making life memories on celebratory occasions.

While under the care of a duly licensed and responsible Pain Management Doctor, I have also learned of the difference between “dependence” and “addiction.”  Many Crohn’s patients become “dependent” on narcotics or opioids to maintain some semblance of a quality of life or normal lifestyle.  I chose that path for many years and I relied upon my medical professional to identify if I ever wavered into the area of “addiction” as it can be a slippery slope.  However, that is exactly why I chose to be monitored by a Pain Management physician.  I was able to do this because I was always 100% candid with my Pain Management doctor.  With such an option available for Crohn’s patients, I am ASTONISHED at the number of emails and communications I receive from Crohn’s patients around the world who tell me that their GI doctors will not address their pain, so what should they do?  My heart aches for these Crohn’s and IBD patients.

To choose Pain Management to maintain some degree of quality of life despite Severe Crohn’s Disease, the patient must sign a Contract with the doctor that requires the patient to see the doctor once a month, use the same pharmacy to obtain narcotics and to obtain narcotics only from that doctor.  It is a small price to pay for a reasonable quality of life despite severe pain.  But having to see a doctor once a month, every month, of every year, is expensive and somewhat draining on that quality of life.  I guess my business school professor was correct: “There is no free lunch in life.”

Additionally, once you become dependent on a pain management doctor, it makes relocation difficult because chronic pain patients are now looked upon with skepticism and new pain management doctors are not exactly eager to take in Crohn’s Disease patients unless they can establish their past experience with the pain management specialty through voluminous Patient Notes from their previous doctors.  Changing pain management doctors can also be required when the patient or his or her company changes health insurance companies which these days is a common annual occurrence due to pricing of health insurance plans.  Then trying to locate a new pain management doctor can become almost like a full-time job as the patient must often go through MANY “interviews” with different doctors to ensure there is a “match” between patient and doctor in terms of understanding needs, lifestyle and personalities.

In summary, Pain Management is a wonderful option for Crohn’s patients with chronic severe pain but it comes at a price which is not just financial and the patient is often stigmatized by pharmacies and hospitals as a drug addict or drug seeker when all they are doing is seeking treatment for a legitimate medical problem which in this case happens to be chronic pain.  This drug addict or drug seeker stigma attached to simply seeking relief from chronic severe pain caused by Crohn’s or IBD, can have professional, social and emotional effects upon the Crohn’s or IBD patient.  This doesn’t seem to happen to patients with diseases more typically associated with pain like Cancer but Crohn’s and IBD can be as painful as ANY disease.  Another burden to bear for the Crohn’s and IBD patient which is not often discussed.

Relationships and intimacy becomes much more difficult.

When do you bring it up?  How do you bring it up?  Should you bear children in case you are worried about “passing it on”?  Also, the financial burden that comes with MANY years of Severe Crohn’s Disease can also affect one’s “attractiveness” as it is completely fair to assume many people do not want to enter into a relationship and assume a tremendous amount of medical debt which will only increase over time.  Some might snicker at this point but life is not a love story and reality pokes its head in every now and then.  Applying that to my life, I know that several women I have dated have terminated our relationship because of this issue (even though in some instances other reasons were given at the time) and many more have unbelievably controlled themselves from my formidable charm and avoided beginning intimate relationships with me so they would not have to ultimately make that choice. :)

I JOKE about my charm and whatnot but I always had girlfriends and it wasn’t until my Crohn’s began to disable me more and more that I began to notice women taking a longer term look at our possible situation and deciding to walk away.  I NEVER got angry about it because if I were their parent I would want them to be HAPPY and whether we want to admit it or not, it is a “green world,” as my Dad often said, and without money or being in always-growing medical debt, happiness would undoubtedly be even more difficult to attain as 50% of all marriages fail as is.

A few years ago when I became disabled due to my Crohn’s, I also felt guilty about bringing a woman into a life filled with chronic sickness and ever-expanding medical debt and when evaluating the prospects of a long-term intimate relationship such as marriage, a woman has the right to know this type of information.  This is why I have dedicated my life to being a Crohn’s Disease Advocate.  I am still hopeful to meet the right woman but I realize that due to my disabling disease I might have to settle for a dog – but even owning a dog comes with financial and physical responsibilities so I’m not even sure I can do that – at least at this point in my life.  I joke but it is true.  That said, I LOVE dogs and realistically that is my goal at some point soon. :)

Chronic Temporary Disability from Work could make it difficult to keep a job. 

Not every Crohn’s patient gets disabled, but even after a bowel resection surgery, they may be on State Temporary Disability from their job.  This is something all workers are entitled to in their State but the chronic nature of Crohn’s could make this a fairly frequent event.  Before you know it, others at the company may start to look at YOU as the reason why the cost of their healthcare insurance keeps rising.  Despite provisions for protections against discrimination in the Affordable Care Act and in the American’s with Disabilities Act, companies have ways to “discriminate” without formally running afoul of these anti-discrimination or pre-existing illness laws.  This is just a reality which Crohn’s patients must be aware of as they navigate the otherwise challenging climb up the corporate ladder.

New helpful medications might be deemed “experimental” and not covered by insurance. 

If these new helpful medications are “reimbursed” by health insurance, the health insurance reimbursement may be very small.  More common is the situation when a few drugs are used, or will be used, in semi-successfully treating Crohn’s but for “off-label” purposes.  Such “off-label” usage (i.e., using a drug to treat conditions other than it was approved for by the FDA to treat) may also make health insurance reimbursement difficult.  This occurs, for example, when doctors realize that a certain drug approved by the FDA to lower cholesterol in the blood (such as the drug, “Colestid”) can be successfully used to “bind bile salts” in Crohn’s patients who have lost their Terminal Ileum.

This Colestid example happened to me several years ago when I lost my Terminal Ileum in a surgery and as a result was unable to digest “fats” and “bind bile salts.”  The practical result was that I was in the bathroom 30-40 times a day with relentless diarrhea until my genius New York City Crohn’s Doctor told me to “TRY” 4-5 Colestid tablets a day.  Remarkably, the diarrhea STOPPED and I was able to resume my lifestyle outside of the bathroom but not before having to appeal my health insurance company’s decision to decline reimbursing me for the cost of the Colestid because I was taking it for “off-label” purposes.  I had to appeal FIVE (5) separate times until the insurance company relented but this happens almost every time a Crohn’s patient has similar success with an “off-label”  drug.  You’d think the health insurance company would be supportive from a “Wellness” perspective but as my Dad used to say, “it’s a green world.”  This is an ongoing problem which Crohn’s and IBD patients will face as researchers and doctors continually search for better treatments with fewer side effects and ultimately, and hopefully, a cure.

Accumulated medical costs of a chronic Crohn’s Disease patient may cause financial problems which warrant bankruptcy-level solutions yet there is no state or federal bankruptcy protection “classification” for patients with chronic diseases they contracted due to them being passed down genetically through their family (as opposed to Lung Cancer they might have contracted from 30 years of smoking).

Constant extreme lethargy may be interpreted by family and friends as you being a “slacker” –

when it is simply your Crohn’s affecting you after being triggered by the environment, eating a certain food, allergies or just “because.” I feel guilty when all I can do on a given day is lie on the couch and flip through the TV channels but that’s how it is for Severe Crohn’s and IBD patients on many days – in-between bathroom trips.  When this happens frequently, some people may think you enjoy being a slacker but they have no idea of the frustration Crohn’s patients have deep down inside of not being able to regularly contribute to society.  Friends and family may start to wonder because the stark comparison between you healthy as opposed to you sick is frustrating to them.  Since you often can’t predict when these helpless days will occur, friends and family can become equally frustrated.  This then becomes a heavy burden to bear for the Crohn’s patient because we know our loved ones have the best of intentions but they begin to get frustrated by our disease as much as we do except they don’t “feel” the overwhelming tide of lethargy and therefore they apply logic to try and understand Crohn’s and that simply won’t work as science has not yet figured it out.   As Musician and Master Story-Teller Tom Petty wrote and sang in his song “Refugee:” “It’s just one of those things you gotta to feel to be true.”    

Family and Friends may not visit in the Hospital because they assume you’ve been hospitalized so much that “he can handle it” –

yet we all get lonely in the hospital and doing time in a hospital never gets easier.  As I get older I come across this more and more.  I never judge who comes or doesn’t come to visit me in the hospital other than evaluating my own needs for company and a diversion from the loneliness and pain.  That said, I am always appreciative of whoever comes to see me or call me when I am hospitalized.  But I do get upset at the thought people assume I can “handle it” because I have been hospitalized over 200 times.  Being a hospital patient is NEVER easy regardless of great nurses and compassionate physicians.  If these people only knew that being a patient in a hospital is closer to being a prisoner in a jail than to anything else then maybe they would appreciate the isolation, loneliness and fear one feels when they are lying in a hospital bed in pain with tubes coming out of every orifice.  I don’t wish it on anyone but I don’t know how else to convey to family members that just hearing the VOICE of a loved one is comforting inside a hospital even if you have a tube down your throat and can’t talk.

The side effects of the typical successful Crohn’s medications like Prednisone can be so serious –

they can affect your social and professional lives (i.e., moonfaced) and cause serious medical problems later on in life such as Hip Replacement. Additionally, immuno-suppressant drugs such as Imuran and 6-mercaptopurine (6MP) can have LETHAL long-term effects causing Cancer and Liver disease. Crohn’s patients must live with the harsh reality that in many instances the most successful treatment can cause external and internal medical problems which are as bad as or worse than Crohn’s itself.  If this doesn’t convey the almost barbaric scientific manner in which Crohn’s and IBD are treated, I don’t know what else will convey this “treatment can be worse than the disease” risk which all Crohn’s and IBD patients must assume.  This is not a criticism of the medical profession or medical professional; it is just an observation about the slow scientific process being made in treating and curing Crohn’s and IBD.

Obtaining Social Security Disability can be more difficult because the potential seriousness of Crohn’s Disease is not well-understood by the Mainstream. 

Accordingly, if you can’t work because of being disabled by Crohn’s, you sometimes have to wait 3-5 YEARS to finally prevail in Court after having to hire an attorney and giving up a large percentage to him or her for the cost of their helpful legal services.  This varies from State-to-State but I hear too many stories of people with Severe Crohn’s or IBD being denied and denied despite having voluminous medical proof almost as if the Social Security office thinks the Crohn’s patient will give up after a while.  I have also heard of stories where patients with Crohn’s are awarded Social Security Disability Benefits only to have them taken away when their case is reviewed in a few years which then re-starts the nightmarish cycle of re-application for Social Security Disability Benefits.

If you do become Disabled or Limited in your work capacity, certain family members may look at you as never having reached your potential and a strange family dynamic may be created despite them having had just as much of a genetic chance of having contracted Crohn’s as you did.   

This is the familial effect of Crohn’s and IBD because through no fault of your own and “but for the Grace of God there go I,” it could have happened to any one of your siblings – you just drew the unlucky genetic card.  This unfair familial judgment doesn’t happen within every family with a Severe Crohn’s or IBD patient.  It also can manifest itself differently with each family but it definitely happens and it is due most likely to human nature and to the Severe Crohn’s or IBD patient “looking fine” but being disabled.  This “judgment” can permeate what should be celebratory family functions such as Anniversaries, Christmas, Mother’s Day, Father’s Day, etc. but instead the Crohn’s patient comes to despise family functions because they feel they are being judged by people who could have just as easily been in their position.  This explains why many Crohn’s patients get depressed during holiday season.  Perhaps some of the intensity of the familiar effect is in the minds of Crohn’s patients but due to the genetic nature of having contracted Crohn’s there is logic behind a certain kind of weirdness taking place when getting together with siblings who could have just as easily been the family member who contracted the Severe case of Crohn’s.

Your values in life change as “Happiness” is now defined by the ability to SMILE and be PAIN-FREE as opposed to using that Tax Refund to go on a 10-day trip to Europe.

Traveling with Crohn’s Disease can be laborious and frightening.

While traveling, your worst nightmare can come true if you have a flare-up in a rural area where medical professionals don’t see many Crohn’s Disease cases.  Nevertheless, you must prepare for such an event and that makes packing for travel rather arduous. With the best of intentions these foreign medical professionals could treat you in a textbook manner (e.g., Prednisone or straight to Biologics) when what you might need is less intense medications or simple Intravenous Fluids for a few days or other medications which you take at home but which might not be so well-known in those parts of the world or they might not be so well known in terms of their application to treating Crohn’s disease. Suffice it to say, the guy who chases “River Monsters” on the “Animal Planet” Cable-TV channel, namely, Jeremy Wade, does not have Crohn’s Disease!

Hiring a Mental Health Professional is challenging. 

It is hard to find one who can relate to the unique challenges of the chronic Severe Crohn’s patient and it is difficult to afford paying them when you can’t work and earn money.  Otherwise, support to cope with all of the above is thankfully a bit easier now more than ever before due to health care social media which people use to connect with each other to “relate” to one another about symptoms and treatments.  Crohn’s patients, or “Crohnies,” as they are often referred to on-line, also join Virtual Patient Communities and participate in helpful TweetChats.  Still, there are so many Invisible and Visible “issues” for the Crohn’s or IBD patient to discuss with the Mental Health Professional, where does one start?

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Chronic Diseases are expensive medical conditions even with Health Insurance

MAW PPP January 28 2013

I get asked this question many times by friends and acquaintances.  They care a great deal about me and can’t understand how my Crohn’s Disease has so badly damaged my financial “health” when all along the almost 30 years of my journey with the disease I have maintained my Health Insurance.   This is what I tell them when I try to explain.

 The “Reasonable & Customary” Health Insurance Financial Gap

Any Chronic Disease such as Crohn’s Disease and Inflammatory Bowel Disease (“IBD”), which are also incurable with autoimmune components, can create ongoing needs for medical care, expensive drug treatments, unpredictable or emergent hospitalizations and possibly several surgeries.  While having Health Insurance is BEST, people don’t typically understand that in an ideal setting the Health Insurance Company may pay 70% of the cost of what they deem to be “reasonable and customary” for any of the aforementioned medical costs but there may be also be a significant “Deductible” which has to be met before that Seventy (70%) Percent of Reimbursement kicks-in.  Moreover, what Health Insurers deem “reasonable and customary” in St. Louis, MO, for example, may be vastly different from the actual charges in New York City, for example, but these geographic cost adjustments are typically not made by Health Insurers and that could leave a rather large FINANCIAL GAP in the “Charged Amount” which the Patient will have to pay, in addition to the Thirty (30%) Percent balance.

 “In-Network” Treatments – Divergence of Financial & Medical Patient Interests

The basic financial fallout is different when the Patient sees an “In-Network” physician but these days there are usually Health Insurer prerequisite “variables” attached to that AND, more importantly, the more complicated your case of Crohn’s or IBD, for example, the more reason you need to see a well-renowned Medical Specialist (as these doctors see more of such cases and thus are better prepared to help you). But these specialty or more experienced doctors increasingly do not accept ANY Health INSURANCE.  Since these “Specialists” are in such high demand due to the proliferation of chronic, auto-immune and incurable diseases, they are not lacking for patients and thus do not have to rely upon Health Insurers to increase their patient clientele.  Additionally, these Specialists can utilize their unique positions to focus on simply practicing medicine and helping patients as opposed to being the CEO of a Medical Practice which must employ several office workers just for the purposes of facilitating Reimbursement from Health Insurers. I say that with the utmost respect for these medical professionals because if most had the choice they would opt to be the scientists they trained to be in medical school so they could help heal patients.

While it is ALWAYS in the Patient’s best financial interests to see an “In-Network” medical professional when they have Health Insurance, those interests may not align with the Patient’s medical interests in complicated cases of chronic disease or even in diagnosing cases of Crohn’s or IBD, for example, due to their almost individualized symptoms and often difficult to recognize initial manifestations.

Out-of-Pocket Costs of Alternative and Holistic Medical Treatments

Many patients with incurable chronic diseases like Crohn’s Disease are also increasingly turning to “Alternative” treatments or organic foods to combat BOTH their disease and any medication side effects and/or the stress which accompanies their chronic patient journey.  Short of minor acupuncture and psychological benefits, Health Insurers understandably are reluctant to get fully behind these “holistic” approaches because in many instances what works for one patient does not work for another. That “individualized efficacy” does not make for prudent general Reimbursement rules.  Furthermore, the providers of these alternative treatments are typically not “objectively” or traditionally “credentialed” such that the Health Insurers cannot readily trust their medical expertise in having in-network physicians refer or recommend patients to them.  Yet, many Crohn’s Disease patients, for example, swear by these alternative, holistic and organic treatments but they must pay for them out of their own pockets.

Effects of Accumulation of Medical Debt w/ a Chronic Disease

In my case of having Crohn’s Disease for almost 30 years, the “accumulation” of these aforementioned 30% fees, Balance Bills, Specialty Physicians and Alternative Treatments has created substantial medical credit card debt.  This aggregate financial burden is common amongst people battling chronic disease and often leads these patients to seek bankruptcy protection in order to reorganize their financial lives. However, this can be a tricky proposition as these patients may wind up having debts written off by medical providers with whom they must have an ongoing relationship due to the chronic nature of their disease.   But, there are ways to “negotiate” fair resolutions to these situations since bankruptcy no longer carries with it such a negative stigma and medical professionals are more understanding of the effects of chronic medical debt so long as the patient is candid and upfront with the medical professionals.  (Please see my Video Interview with a prominent Bankruptcy Attorney regarding “Bankruptcy Options for the Chronic Disease Individual.”)

 Incurable Chronic Disease & NEW Promising, but Expensive, Drugs

In addition to the above VERY BASIC analysis, the cost of NEW and more promising Crohn’s Disease medications, for example, is usually extremely high and Health Insurers typically don’t cover a significant portion of their costs until said medication becomes more widely accepted.   These newer medications might also come with side effects which, in some instances, could turn out to be as painful, disabling and expensive as the chronic disease itself.  I am going through this at moment with severe respiratory problems which began after I started using one of the “Biologic” drugs which typically help MANY Crohn’s Disease patients.   It seems there’s no way to tell who these new drugs will help and who they will harm but it is a chance many, if not most, patients with incurable chronic diseases are all too willing to take due to the lack of effective treatment options and the mere chance of an improved lifestyle.

One Chronic Autoimmune Disease may lead to Another

Many Crohn’s Disease patients, for example, on the more severe “spectrum” of what is a “broad spectrum disease,” often develop secondary auto-immune diseases such as Rheumatoid Arthritis, Lupus, Fibromyalgia, etc. and that begins an almost duplicate “journey” through the Healthcare system causing the patient to incur all of the aforementioned expenses albeit for a different disease.   Additionally, years (or, in some cases, just months) of taking certain effective drugs can also create serious (and expensive) medical problems which must also be addressed such as Hip Replacements (from taking the drug Prednisone) or, for example, repeated hospitalized bouts with Pancreatitis from taking immunosuppressant drugs.

 Multifaceted Cost of being Disabled from a Chronic Disease

Finally, and please understand that the foregoing is a simplified analysis of a complex problem which has individualized components and can be affected by a variety of variables, the disabling (and unpredictable) nature of many chronic diseases prevent the patient from consistently working and earning a living.  Depending upon the severity of the disease and/or the frequency of chronic disease flare-ups, the inability to consistently create cash flow worsens the effects of continually accumulating medical debt.  Additionally, besides the disabling physical effects of chronic disease exponentially compounding its financial effect, the feeling of “helplessness” caused by ravaged personal credit ratings and constant medical creditor dunning notices can lead to depression.   This depression is real and understandable given the realities of a life constantly battling these types of pervasive chronic diseases on a multitude of fronts.

For the chronic disease patient, knowing that you will, at one time or another in the future, have to continue seeking expensive medical treatment combined with the physical uncertainty of your ability to work is almost like literally adding “Insult to Injury.”

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Bankruptcy Options for Chronic Disease Individuals – 2-Part Interview

Part 1 of 2 of the Interview w/ Kenneth L. Baum, Esq.

Bankruptcy Options for Chronic Disease Individuals – Part 1 of 2 from Michael Weiss on Vimeo.

Part 2 of 2 of the Interview w/ Kenneth L. Baum, Esq.

Bankruptcy Options for Chronic Disease Individuals – Part 2 of 2 from Michael Weiss on Vimeo.

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MAW PPP January 28 2013

Announcing “Crohn’s Disease Warrior Patrol”

In one of my favorite “West Wing” episodes, (Season 2, December 20, 2000, 32 Noël), the White House Chief of Staff character Leo McGarry (played by the late John Spencer) tells White House Deputy Chief of Staff character Josh Lyman (played by Bradley Whitford) the following story as he tries to help him address his Post-Traumatic Stress symptoms from a shooting he was badly injured in:

This guy’s walking down the street when he falls in a hole. The walls are so steep he can’t get out.

A doctor passes by and the guy shouts up, ‘Hey you. Can you help me out?’ The doctor writes a prescription, throws it down in the hole and moves on.

Then a priest comes along and the guy shouts up, ‘Father, I’m down in this hole can you help me out?’ The priest writes out a prayer, throws it down in the hole and moves on.

Then a friend walks by, ‘Hey, Joe, it’s me can you help me out?’ And the friend jumps in the hole.

Our guy says, ‘Are you stupid? Now we’re both down here.’

The friend Joe says, ‘Yeah, but I’ve been down here before and I know the way out.’”

Being hospitalized for ANY chronic illness or condition can be a lonely and depressing situation.  Since Crohn’s Disease and Inflammatory Bowel Disease (collectively referred to as “IBD”) can result in repeated, painful, emotionally exhaustive, unpredictable and difficult hospitalizations, the IBD hospital experience can be intensified to the point where the patient feels like a lonely, pin-pricked, Leper.  As if that isolated and ostracizing feeling isn’t enough, the IBD hospital patient must also often cope with a very uncomfortable “NG tube” forced down his/her nose to alleviate the intense abdominal pain and he or she must move around tied to a pole from which hangs a heavy machine which pumps medication and nutrition through his or her veins.  It’s happened to me over two-hundred (200) times in my 30 years with Crohn’s Disease so I know how physically, mentally and emotionally challenging it can be despite wonderful visits from friends and family.

Many people and organizations with the sincerest of intentions profess to want to “help you through the hospital experience,” but as we all know, and as demonstrated by the “West Wing” story above, nothing can substitute for that “normal feeling” you get, when you are visited in the hospital by someone who’s been, where you are.  That’s what gave me the idea for the “Crohn’s Disease Warrior Patrol.”

The “Crohn’s Disease Warrior Patrol” will be a Charitable Endeavor matching interested Crohn’s Disease and IBD Patient “Warriors” with interested local hospitalized IBD Patients to provide them with comfort, experience, personal patient stories, a hug, a smile, a laugh and an overall cheerful hospital visit to let them know we are in this fight TOGETHER.  It is a technology-powered grass-roots “IBD Patient Movement.”

There is much to be done to set the “Crohn’s Disease Warrior Patrol” into motion but like anything that truly makes a difference, it starts with small steps, dedicated people and some generous benefactors.  In that regard, I have set-up the temporary website at www.crohnsdiseasewarriorpatrol.org and will have my Web Designer Extraordinaire soon refine it so that Patients and Warriors can be matched by zip code, and information can flow freely and safely.  There will also be informative content on the site, and in the process of facilitating Crohn’s Disease patients helping other Crohn’s Disease patients, I hope to raise Global Awareness about Crohn’s Disease and Inflammatory Bowel Disease.  I’m not an organization or a corporation; just a veteran Crohn’s Disease patient who understands that it takes one, to know and comfort, another one.

If/when you visit the website, please click on the “IBD Patient Movement” to learn a bit more of the details.  Among those details is the promise that ANY Patient or Warrior Contact Information obtained through the website or the Crohn’s Disease Warrior Patrol “Patient Movement” will be used SOLELY for the purposes set forth above.  You can then submit your Contact Information and type out a message indicating your status (i.e., Patient, Warrior, location of hospital, etc.) and we will try to expeditiously match zip codes within a hopefully fast-growing database of interested Crohn’s Disease and IBD patients. 

Finally, and as stated above, this is a Charitable Endeavor, but it takes some money to set up the proper non-profit, tax-exempt business entity, pay the web designer and maintain the site/service.  I wish I could fund this myself but because of Crohn’s Disease, all I have to contribute is my sweat equity, but that is my pleasure.  Therefore, if you are so inclined to help us out financially, please understand that any financial contributions will be considered “gifts” until we are able to pay/consult with an attorney to form the appropriate non-profit, tax-exempt business entity.  Thereafter, the Crohn’s Disease Warrior Patrol will operate just like any other charity.  That said, ANY financial contributions would be greatly appreciated and they can be made in the form of checks made payable to “Crohn’s Disease Warrior Patrol” and mailed to me, Michael A. Weiss, at 184 Zeppi Lane, West Orange, New Jersey, 07052.  My email address specifically for this charitable endeavor is crohnsdiseasewarriorpatrol@gmail.com; my Twitter handle is @CrohnsIBDWarrior.

I thank you for your interest and support.

Chronic Illness provides the Perspective to Persevere

“Perspective” is the wisdom you can only obtain after having lived through challenging times.  Much like a college degree, you can’t buy it, you must earn it.  Although, if it were a commodity, people would be wise to stockpile it, to avoid the pain and anguish life often dishes out as its way of letting you know that the world is bigger than just you and your problems.  Based on my experiences with Crohn’s Disease and Chronic Illness, short of being able to purchase Perspective, I’ve learned a person must embrace it along the way like putting a “Perspective Deposit” in the bank for when it is sorely needed later on in life.  People ask me, “How do you cope?” Well, now you know.

At 49 years of age, 30 years of which were often accompanied with Crohn’s Disease challenges, I’ve had many opportunities to gain Perspective.  Thankfully, I’ve taken advantage of every one.  For example, during six (6) weeks alone at The Mayo Clinic in Rochester, Minnesota, I clung to my iPod and the familiar Bill Simmons “Sports Guy” Podcast like it was my lifeline.  After my first Crohn’s surgery when I had to run out of the hospital room to wait on a LONG line at a coed bathroom with the rest of the gastroenterology floor seeking a time-slot in the ONLY bathroom on the floor, I tried to remember every detail for the book I would eventually write that would land me on NBC’s “Today Show.”  Then one of my friends “respectfully” revealed he had to stop visiting me because he couldn’t listen to patients walking the hallway asking each other the most effective way to fart so they could start eating.  I laughed until my fresh abdominal wound started to burst open.  My Dad held my hand as we laughed because it was surreal and I think he wanted to make sure we were both living in reality; albeit a very strange one.  Talk about pain and pleasure.  But somehow I got through it all and the reward for survival or perseverance was Perspective.

I’d like to think it’s because of my Perspective that I still have devoted and interested friends.  I’m more interested in hearing about their lives and the lives of their children than complaining about how my health insurance company limits pain medications to simply the number of pills with no account for dosage level whatsoever.  Such a narcotic drug policy could only be devised by a Formulary consultant who is a retired prison doctor but by the time I’d make my friend laugh, I’d miss out on a wonderful story about his 8-year old leading his basketball team to last-minute victory.  Perspective has taught me to listen to the good, survive the bad and laugh at the absurd, even if I’m laughing alone.  I never thought I’d have an audience for these thoughts but thanks to this Blog and other health care social media platforms, I am blessed to have engaged, thoughtful people from around the world, who help me, as much as they say, I help them, when they read what I write.

It’s almost strange to say but I feel as if my Crohn’s Disease gives me a “super power” of sorts and with that comes a responsibility to help others and a Perspective to seriously appreciate the beauty of life, even when it’s not first apparent.  To that end, my first of four nephews got married last Saturday night at the age of 26 to the “girl” he first dated in grade school when he was 13!  She was SO CUTE back then and she’s even more BEAUTIFUL now.  I love my nephew and, objectively, I’d have to admit that he’s a great lookin’ kid with outstanding values, but I always thought he “out-kicked his coverage” when it came to possibly marrying this gorgeous woman, who has also developed into an even prettier person.  But over the years I watched them interact and I’d never seen 2 people more in tune with one another.  I’d never been around 2 people who make the best in each other, twice as good, and the worst, half as bad.  So the pure joy of being there to see them finally get married was such a “hopeful” moment for everyone in attendance.  It was romantic, poetic and fun.  I took mental note of the genuine happiness, which was palpable and dominant the entire evening.

Only a day prior to their wedding, the tragic shooting in Newtown, Connecticut took place.  I don’t know how I would process such a tragedy if I were directly affected by that life-changing event but I do know how my heart still aches for all involved.  From the images likely seen by the 1st Responders to the sheer fright the young children must have felt just before they perished, my Perspective is not helping me move forward this time.  That worries me.  But maybe that’s the point.  Maybe the lesson sometimes is that there is no lesson and the only hope is that something good, at some point, can come out of this very dark day in our Nation’s history.

That something good, I pray, is changes to laws adding severe restrictions on civilian access to Assault Weapons and to military-grade bullet canisters.  We will never cut down on mentally ill people doing unspeakable and inexplicable things and guns will always have a prominent place with different people in a modern day society comprised of diverse cultures but we owe it to those innocent children and brave teachers, teaching assistants, school psychologist, principal and Mom in Newtown, Connecticut to do SOMETHING.  Perspective tells me that we will accomplish this despite the suggestion of engaging in a pseudo civilian arms-race by the National Rifle Association (“NRA”), which today held a “major” press conference to “contribute” and finally commented on this tragedy by suggesting a 1950s solution to a 2013 problem.  The lack of Perspective in the NRA’s approach has me very depressed and I imagine prompted me to write this Blog Entry just so I could share the incredible joyous feeling of my nephew’s wedding to help diffuse the pain of others who struggle every day with such serious chronic illnesses that they needn’t have to worry about politics when it comes to making civilian life safe.

As a democratic Nation of free people, we nevertheless regulate motor vehicle speed limits, littering, driving, fireworks and thankfully, marriage.  Had I not been invited to attend the wedding nuptials of my nephew, I may never have eased the heartache I felt from the Newtown, Connecticut tragedy.  But Perspective drove me to do something to make me smile and appreciate the joy and beauty of life.  In that regard, nothing was going to stop me from enjoying watching my 26-year old nephew marry his beautiful bride, whom he first met when she was also 13, and to whom he’s been romantically involved ever since.  Celebrating that cinematic-style story and witnessing its culmination was extraordinary.  Now, I only hope this real-life wedding story does for you, what it did for me.

So, you see, in a very strange way, I have my Crohn’s Disease to thank for teaching me to always maintain my Perspective.  Good Health, Happy Holidays and Happy New Year to all.

Interview w/ CEO of Wego Health – “Empowering Health Activists to help Others”

The motto above comes from the company Wego Health which counts among its primary assets, “Patient Influencers,” whom they empower to help bring about positive change in both the business and practice of Medicine.  I am one of those “Patient Influencers” for “Crohn’s Disease” and “Managing Chronic Illness,” and I recently had the privilege of interviewing its CEO, Jack Barrette, at a Pharmaceutical Social Media Conference in New York City to find out how such a “Patient-centric” company operates.

After spending only a few minutes talking with Wego Health’s Jack Barrette, it’s apparent Wego Health envisions Patients as possibly the most valuable resource in Medicine today. How Wego Health utilizes these “Patient Influencers” to help a myriad of people, professions and industries within the catch-all of “the practice of medicine” is the focus of our discussion.

 Jack Barrette, CEO
Wego Health
180 Lincoln Street, 5th Floor
Boston, MA 02111
@HealthyJack
www.WegoHealth.com
 
 
 
 
 
 
 

 

Dr. Greenbaum, Rheumatologist – WORST DOC of the YEAR!!!!

December 4, 2012 – I came upon this Blog Post late last night when a respected Patient Advocate Colleague of mine, Casey Quinlan, had re-tweeted it with the added commentary that, “it’s only Monday but here’s my pick for Douche of the week.”  First off, I apologize to those who are offended by the “salty” language but please hold off on any judgment until you read what this Rheumatologist, Dr. Larry Greenbaum, wrote in his Blog.  Secondly, I have come to know Casey Quinlan as a strong, respectful and articulate woman who is ALWAYS on the right side of a debate so when she uses such language to emphasize a point, there must be a good reason.

Judge for yourself, as pasted directly above is the Blog Post made by Dr. Greenbaum, dated November 30, 2012, entitled, “Kiss my …”  After reading it and my email response to Dr. Greenbaum below, you will understand why this Blog post SO repulses chronic patients like Casey and me and why it prompted me to write to Dr. Greenbaum below.  In that regard, PLEASE feel free to comment on THIS Blog Post and/or to send Dr. Greenbaum an email of your own as he posts his email address on the Blog as rhnews@elsevier.com.  Finally, for what it’s worth, I think Casey Quinlan was onto something by crowning Dr. Greenbaum “Douche of the Week,” but after closer inspection of his Blog post, I hereby nominate him for “Worst Doc of the YEAR!!!”  What do you think?

December 4, 2012

Dear Dr. Greenbaum:

The Patient Perspective

I do not have a medical practice like yours.  In fact, I’m not even a doctor but I’ve been battling the autoimmune and incurable illness, Crohn’s Disease, for the past 30 years so I am somewhat of a “Professional Patient.”  With that experienced perspective, I read your 6-paragraph Blog post dated November 30, 2012, entitled Kiss My … and I was repulsed by your utter disrespect and lack of professionalism, compassion and patience for your 75-year-old patient. Your behavior is unacceptable in ANY medical specialty but especially so in Rheumatology because that medical specialty is usually one of last resort for patients with chronic and/or inexplicable pain or conditions which other medical specialties are not able to identify.  As a result, they refer these patients to doctors like you who then assume the great responsibility of often being the last bastion of hope for these long-suffering patients. But to learn that you vilify certain patients who merely “hassle you” in a written, GLOBAL forum, for all the world to read, for the rest of time, is disheartening at best and “creepy” or even criminal at worst, in terms of your compliance with HIPAA requirements and possibly even Billing Fraud, depending upon your actual billing practices in the event you accept Medicare and Medicaid patients and payments.

HIPAA & Patient Privacy

More specifically, I believe your November 30, 2012 Blog post about this 75-year-old’s patient’s medical ailments and complaints is an egregious violation of at least the spirit of the “HIPAA” law which was enacted to require Providers to follow procedures that ensure the protection and confidential handling of protected health information such as ‘personally identifiable health information’ held or disclosed in any form including orally, written and electronically. The HIPAA laws are simultaneously general and specific and often difficult to abide by or enforce, except if you follow a simple logical rule.  That is, treat ALL patients’ privacy and records with the same conscientious care you’d use in handling the medical records of a beloved family member.  While you did not disclose this 75-year-old’s name, you may have disclosed enough information in this Blog post that he, his family members and his former physicians, might be able to figure out exactly whom you were talking to, and about, in the Blog post.  Accordingly, and applying the aforementioned rule of logic (and compassion), if that was your 75-year-old mother, would you want a fellow physician to talk about her like that to a GLOBAL audience via a written Blog post?

The following passage is the 1st paragraph of your Blog post:

If your practice is like mine, you probably don’t bill for “consult level 5″ very often. That is the most expensive level of care on our office super-bill, and I usually reserve it for patients with huge volumes of records, patients who take an inordinate amount of time, or patients who annoy me in some other extraordinary fashion.

Billing Annoying Patients More than other Patients

As a chronic patient with voluminous medical records, I can surely understand your policy of charging a patient more if he or she requires a significant additional amount of your time than the typical patient.  That said, and I do this with my doctors, if a patient comes in for a consult and clearly demonstrates that he or she organized their medical records in a succinct and logical fashion out of respect for your time, there should be no additional charge.  After all, in such a situation you are merely doing your job but in a more diligent manner due to the rigors associated with the complexities of a particular case.  Regardless, I guess doctors could disagree about billing practices in such situations but YOUR credibility is lost when you stated you’d charge more for “patients who take an inordinate amount of time, or patients who annoy me in some other extraordinary fashion.

Who is to judge if a patient is taking an “inordinate amount of time?” Maybe they are handicapped, disabled or simply nervous about telling you their story after being disappointed or intimidated by so many doctors on their journey to simply being diagnosed?  Maybe their underlying illness causes a condition which affects their ability to act in a “normal” fashion?  Have these possibilities ever crossed your mind when you devised your God-like billing practices which I am sure run afoul of Medicare Billing Practices?   What about the patients who “annoy [you] in some other extraordinary fashion?”  I am quite familiar with the “Current Procedural Terminology” billing codes or “CPT” codes and I have never come across a CPT code for charging a patient more simply because they are a pain in the ass.  How do you justify that?  Don’t you realize that by admitting you do that, you are possibly committing billing fraud?  Again, have you ever stopped to think that these “difficult” patients are merely scared from having fought through the arduous bureaucratic healthcare system in the United States?  If that’s the case, do you really think it is fair to force them to, in essence, pay a “tax” for having put up with pain, disappointment and frustration?  If life were fair, these courageous folks would get a DISCOUNT for all their troubles!

In Paragraph 2 of your Blog post, you state:

I charged him level 5 for taking so much of my time, for bad-mouthing his previous doctors, and for incessant whining. Although he had developed RA only about a year and a half ago, he gave a long and ruminating description of his treatment, or mistreatment, as he saw it. (Underline and Bold Emphasis Added.)

You Charge Extra for Whining Patients?

So, you charged this 75-year-old man a higher patient fee than usual because he was bad-mouthing previous doctors, whining about his situation and providing you with a boring patient history?  As a person trained to be a medical doctor, what type of “telepathic” training enables you to make these decisions?  Perhaps the patient wasn’t “bad-mouthing” his previous physicians and just trying to tell you the truth about how he was treated by previous physicians?  Or, are you of the belief that physicians can never be wrong nor can they ever mistreat a patient?  We both know that the truth is probably somewhere in the middle but you seem to classify anything a patient says as “suspect” simply based on its source.

Then you cited him for “incessant whining” as if you knew exactly what it felt like to go through all he had to in order to get to see you, such that you knew what to differentiate as “whining” from what was simply the articulation of chief medical, physical or emotional complaints.  How arrogant are you?  I suspect the only pain, disappointment and frustration you feel is when the new Mercedes Class of cars comes out and your present lease is not yet expired.  Do you have any idea what it is like to do battle with the pervasive effects of an incurable, painful chronic illness like Rheumatoid Arthritis (“RA”)?

What do you know about suffering from Rheumatoid Arthritis?

Do you have any idea about the physical, medical, mental, financial, emotional, professional, psychological, social and familial effects a chronic, inflammatory, autoimmune disease like Rheumatoid Arthritis can have on a patient?  You obviously DO NOT as demonstrated by you classifying this troubled 75-year-old patient as one prone to inappropriate “incessant whining” and writing that in a Blog for the whole world to read as if THAT will educate people about RA and help them cope with the horrific disease.  What’s worse is that you used these observations to justify charging this poor patient more than usual when it is this type of RA patient who needs a doctor willing to show some compassion and understanding and spend an extra few minutes with him.  Based on your “golf club bedside manner” and “scale of annoyance billing practices,” you should be barred from treating patients with chronic diseases like RA which have such serious pervasive effects.  Moreover, based on this Blog post, I wouldn’t trust you cutting my dog’s toenails, and I’m not even through the 2nd paragraph!

Do you discount bills when YOU Whine to Patients?

Then, before the 2nd paragraph ends, you WHINE about the apparent thorough Patient History you were given by this 75-year old.  Following your example, should this patient then get some type of refund for the amount of whining you did during the consultation? You tempered this “Patient History” with the phrase, “as he saw it.”  From what other perspective was this patient supposed to give you a Patient History?  Do you put ANY stock in the words of patients?  Have you forgotten that your most effective tool in medicine is your ability to LISTEN?  Then you included very specific patient notes in this Blog post about the patient’s response to Prednisone.  I reiterate that such a specific notation could help identify the patient and then cause a HIPAA violation.  I am only commenting on this Blog post because YOU made it public and I want to make sure you don’t do this again with another patient.

A 75 year-old just being 75

In Paragraph 4 you reveal one of your trade secrets: If all else fails, examine the patient.”   Apparently, it was a very long patient interview because the man is 75 YEARS OLD and that logical concept seemed to escape the grasp of your narrow mind.  While examining him you added that [j]ust for good measure, he spent some more time bad-mouthing his previous foot-doctor.”   Dr. Greenbaum, this man is 75-years-old and “talking” is what a person of his age does.  But that does NOT give you license to broadcast his “issues” on a Blog for the entire world to read especially in such a negative light whether he has a little Dementia, he had valid issues regarding his previous foot doctor or he was just being 75.  In Paragraph 5 you indicate he had a “bunch of other chronic medical problems including neuropathy.”  Was was it then a surprise to you as to why he had such a long Patient History?  Maybe he was recently widowed and didn’t know how to organize his medical records or thoughts properly. Did you ever think of that or do you simply look at test results or use you telepathic skills to diagnose and treat a patient?

You have the sincerity of a 3-Card Monty Con Artist

In Paragraphs 5 and 6 you indicate that you and he exchanged banter about you knowing his neurologist. You indicate at the beginning of Paragraph 6 that “I always think patients feel a little more confident when their doctors know one another.” However, you prefaced this logic saying “i[t] was a throwaway comment on my part….”   What does that mean?  Do you really want to make a “connection” with a patient and make them feel comfortable or are you doing the least amount of connecting as possible just so the patient doesn’t out you for the jackass that you are?  Then you explained the weird response you had elicited from this 75-year-old but, even by your account, it seemed like the patient was “playing” with you and trying to make some sort of “connection,” albeit a strange or unorthodox one, just as you claim you sought out to do by indicating you knew his neurologist.  Observing the situation you wrote: “He didn’t seem demented or hateful, just weird.

You Have the Bedside Manner of a Handball

Dr. Greenbaum, by your OWN ACCOUNT, the only person who seemed weird in the encounter you chronicle in this Blog post is YOU. What does “hateful” have to do with anything in a physical medical examination, especially one in which you couldn’t care less (and didn’t ask) about any stressful situations in his life affecting his medical condition?  The fact that you wrote this all down and included it in a Blog post seems indicative of your instability as a person and possible incompetence as a physician.  You’ve potentially violated a patient’s privacy and simultaneously revealed how you go about treating and billing a patient.  You have the bedside manner of a handball and if there is a place in medicine for you, it is either in research or radiology, where your training can serve you and others well, and you will not have to interact with any live patients.

Become a Radiologist or Live up to your Responsibility

Lastly, if this 75-year-old man was your Father or Grandfather and you came across this Blog post on the Web, how would you feel?  You, as a Rheumatologist, are the source of last hope for many chronically ill patients and they deserve to be treated with more compassion and dignity. I think your Blog post is disgusting and extremely troubling and I only hope that my informing others about this Blog post helps you take an honest look at how you are treating patients who, for whatever reason, rely upon you greatly.  PLEASE try and live up to that responsibility.

                                                                        Respectfully yours,

                                                                        Michael A. Weiss

Pain Patient Retort to CNN’s “Deadly Dose” program re: Prescription Drug Overdoses

My respectful 7-minute Video “Retort” to CNN’s & Dr. Sanjay Gupta’s recent show “Deadly Dose,” which revealed the growing tragic problem of narcotic/opioid prescription drug overdoses.  My perspective is that of a chronic pain patient who is worried about new laws addressing this tragic problem but over-reaching and, in doing so, “throwing out the baby with the bath water,” and making lives of chronic patients MUCH more difficult.

 

 

 

Mental Health Providers using Health Care Social Media in Therapy

In this 2012 Interview, which is Part 2 of a 2-Part interview with Steph Horgan, LCSW and Tiffany Taft, PsyD, of Oak Park Behavioral Medicine located just outside Chicago, Illinois, we discuss how they use various Health Care Social Media platforms such as Facebook, Twitter and Skype to treat patients with various chronic illnesses.